Your online software help guide can mean the difference between retention and high user abandonment. Websessive structures and writes self-service knowledge bases for publishing in popular online help guide apps like Zendesk, Zoho desk, Salesforce Desk and Freshdesk. Get your users up and running quickly with an easy-to-understand online help guide.
The success of your application or process requires a smooth, frustration-free user experience. When users can’t understand how to use your app, find what they need and get started quickly, they’ll abandon your app and find another. Websessive’s help guide writing and structuring can prevent abandonment and improve customer retention.
A mistake many cloud application vendors make is assuming users will “just get it”. While your developers and insiders may find your application “intuitive”, it’s because they know it inside and out. Assuming your users will have the same experience is a danger to your bottom line. If you are serious about a smooth onboarding experience, reducing customer churn and increasing retention, you’ll invest in a well-written, sensibly structured help guide.
We write easy-to-understand help guides with step-by-step, easy-to-follow instructions. Get users up and running quickly and decrease abandonment.
We create intuitively structured online user manuals that increase user comfort and reduce frustration.
We can structure and write help guides for popular self-serve help applications or with custom HTML/CSS.
We'll create labelled screenshots and/or screencast how-tos with voice overs that show and tell users how to use your app.
During a consultation, we'll get to know your company, your app, and your goals. We'll ask questions. You'll ask questions. We'll get enough information to formulate a plan.
To write about your application, we need to use it. We'll require an orientation and will learn your application from the ground up, taking notes along the way.
We'll begin by creating a structure - the table of contents for your help or user manual. The structure will provide a road map for writing. Once the structure is in place, we'll write the help guide - complete with screenshots, step-by-step instructions and screencasts.